On a Saturday, I received a card from Anthem saying, "enroll in the future moms program, it's easy. Call {some number}." So I called, and got at least 2 different prompts telling me to call the emergency room if I had a medical emergency, I should hang up and dial 9-1-1; one prompt that was in Spanish, so I don't know what it was telling me to do; one prompt asking if I wanted to enroll in a program and ZERO prompts telling me that I needed to speak my answer and not push a button. I ultimately figured out how to tell it that I wanted to enroll in a program, and I ended up at the 24-hour nurse hotline (by the way, when I called the 24-hour nurse hotline because I WAS having what could potentially be a medical emergency, they didn't answer).
So, the nurse answers by saying, "this is the 24-hour nurse hotline. Are you experiencing a medical emergency {brief pause during which I try to say, "no"} such as chest pains...
Me: No, NO, NO! Not a medical emergency. Anthem sent a card saying "it's easy to enroll. I just want to enroll in this program. You're the nurse hotline, it's not your job to enroll me in this program. This is the hardest call I've had to make all day.
Nurse: Why is it hard?
Me: Because the card says it's easy to enroll, and I have had to fight my way through lists of prompts and questions about whether or not this is a medical emergency.
Nurse: Well, the programs are open Monday through Friday.
Me: Ok, so it's easy Monday through Friday, but not on the weekend.
Nurse: Well, it's Sunday.
Me: Right. Still the weekend.
My husband had to calm me down. Pretty sure the baby needed to be calmed down, too.
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